HUMAN HANDOVER & TAKEOVER

The biggest worry as a business you might have is ” what if my chatbot fails to answer customer questions?”. Well we know this can happen a lot. A hybrid solution which can seamlessly shift conversations between users and customer support agent is what you need. 

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How does this work?

Short answer, "Seamlessly". Long answer, "Works as you wish it to be!". We know every business has different requirements, and that's the key here to. Give you the power to transfer conversation to a human agent at any point in the chat-human conversation.

Not online? No worries!

Your customers are important, we know what "customers first" mean. That's why we have built the technology to notify your agents where they are. On phone, email, desktop. We have covered all.

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Cost & Time Saving!

Your hard earned money and your precious time is important to us as much as it's to you. We don't want you spend thousands of dollars in live chat system with 5 customer support chat agents at the back. Why not just have one for the worst case? Everyone is happy!

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Human Handover With Opubot Chatbot

Opubot usually puts Chatbot in the leading position, but there might be some cases which chatbot can’t handle. For such situation you can use our “Human Help” plugin to handover the conversations which your chatbot fails to understand. An agent is notified via email and conversation is handed over to him. Learn How To

Conversation Takeover With Opubot Chatbot

We have a live chat feature built, which allows you to monitor all conversations between your chatbot and your users from one single interface. Hence allowing you to take over the conversations seemlessly which your chatbot finding difficult to handle. Learn How To

Find out more about The Opulent Republic

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